About us

New Directions is a community-based case management program for individuals with complex medical and psychosocial needs, many of whom are chronically homeless. Our intensive case management model and “whatever it takes” philosophy have proven to be effective in reducing the frequency of emergency room visits and hospital admissions, and providing overall improvement to quality of life for our clients. Referrals to the New Directions program come directly from partner agencies.


Our Story

New Directions was established in 2002 by the Hospital Council of Northern and Central California as an innovative project that would connect frequent emergency room users with appropriate medical care and social services to improve patient outcomes and reduce the number of avoidable visits to hospitals. In July 2013, New Directions began a new partnership with Peninsula Healthcare Connection, adding an additional layer of programming to the organization

Administrative Team

Heather Boddie-Russo
Clinical Director
Weda Rafah
Program Supervisor
Teresa Garcia
Administrative Assistant

Case Management Team

Anna Gray, MSW
Case Manager
Baldeep Pabla, MSW
Case Manager
Blanca Trejo, LCSW
Case Manager
Karen Patrick, MSW
Case Manager
Brianne Price, MSW
Case Manager
Kenneth Wong, MSW
Case Manager
Lisa Ramirez, LCSW
Case Manager
Miriam Rivera, LCSW
Case Manager
Liz Locatelli, MSW
Case Manager

Get in touch

Feel free to contact us